WHEN DO I SUBMIT A SERVICE REQUEST?

• Appliances contact appliance suppliers immediately. Sticky doors, cabinetry, flooring, electrical or plumbing issues please submit service request to Homeowner Care.
• Drywall cracks, nail pops please submit prior to one-year from your date of completion.
• Please also include the date of completion so that we are aware that you are still under warranty

HOW LONG WILL IT TAKE TO GET AN APPOINTMENT?

• Within 2-3 business days, we will review your request and reach out if we require more information. If there are any uncertainties in respect to the nature of the issue(s) and/or warranty coverage you will be contacted to confirm the specifics of the issue(s).
• Within 3-5 business days, customer-service representative will contact you to arrange access to your home for initial inspection and/or service. Service hours are Monday to Friday between 9am-4:30pm.
• *Please note, issues not covered under warranty, repairable by homecare team, will be of charge and billed to the homeowner.

WHAT IS THE 2-5-10 YEAR WARRANTY?

2 Year Materials & Labour Warranty

• First 12 months: coverage for any defect in materials and labour.
• First 24 months: coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect in materials and labour supplied for the exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home.

5 Year Building Envelope Warranty

• Coverage against unintended water penetration such that it causes, or is likely to cause, material damage to the new home.

10 Year Structural Defects Warranty

• Any defect in materials and labour that results in the failure of a load bearing part of the new home, and.
• Any defect which causes structural damage that materially and adversely affects the use of the new home for residential occupancy.

See warranty provider website:  Home – WBI Home Warrantymewarranty.com

MAY I REQUEST SERVICE APPOINTMENTS ON EVENINGS OR WEEKENDS?

Service hours are:
Monday to Friday between 9am-4:30pm.
Saturdays 9 am-11:30 am.

Please provide us a 3-hour window to complete any work, due to the nature of work that is dealt with.
Eg: if you would like a 10 am appointment please provide us a window between 10AM-1PM 

WHY DOES THE SMOKE DETECTOR GO OFF WHEN I AM COOKING?

• You must always use your hood fan when you are cooking in the home for both stovetop and oven.
• The smoke detectors are sensitive to smoke and will sense even the slightest bit.

WHY IS THE BATHROOM ELECTRICAL OUTLET NOT WORKING?

• Try pressing the reset button on the Ground Fault Circuit Interrupter (GFCI). If power is not restored, check the electrical breaker box, and determine if a fuse has tripped. You would just need to turn the breaker off and then on again. If that does not resolve the problem, do not attempt any repairs. Submit service request.

WHY IS THE BATHROOM ELECTRICAL OUTLET NOT WORKING?

• Try pressing the reset button on the Ground Fault Circuit Interrupter (GFCI). If power is not restored, check the electrical breaker box, and determine if a fuse has tripped. You would just need to turn the breaker off and then on again. If that does not resolve the problem, do not attempt any repairs. Submit service request.

WHO DO I NOTIFY ABOUT AN ISSUE WITH EXTERIOR OF HOME?

• Any issues with the exterior of your home (common area) needs to be reported to the Property Manager. Strata will then contact you and have the issue resolved.