Homeowner support

Customer care

We pride ourselves in making sure you’re satisfied.

For homeowner support, call 604-786-0006 Ext 6001 or submit a service request below. Our Customer Care team will confirm the appointment date, time and expected service window when arranging your visit.

Emergency service information

Contact Customer Care for the emergency service contact information for your property. If your home is part of a strata, contact your strata manager.

If you need service for your Darshan property, please fill out the form below and a service representative will contact you shortly.

Service Request Form

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OWNER INFORMATION

Name(Required)

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Email(Required)

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Phone(Required)

Select a Development(Required)

Unit / Home Number(Required)

SERVICE REQUEST

Please Note:

Only warrantable defects will be repaired during the visit.
Unit owner or an authorized agent must be present during every visit.
Signed authorization and the id will be required before the appointment.
Our team will confirm your appointment time and expected service window when arranging the visit.

Select area requiring service

Residential Services

Select area requiring service

Commercial Services

Request Details(Required)

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SERVICE REQUEST AVAILABILITY

Please provide 2 weekdays and 1 Saturday for your availability, and we will do our best to accommodate you. Your selections are availability requests. Our team will confirm the appointment date, time and expected service window.

Date(Required)

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Frequently asked questions

When do I submit a service request?

Appliances contact appliance suppliers immediately. Sticky doors, cabinetry, flooring, electrical or plumbing issues please submit service request to Homeowner Care.
Drywall cracks, nail pops please submit prior to one-year from your date of completion.
Please also include the date of completion so that we are aware that you are still under warranty

How is a service appointment arranged?

Our Customer Care team will review your request and contact you if more information is needed.
Our team will arrange access for an inspection or service visit and confirm the appointment date, time and expected service window.
*Please note, issues not covered under warranty, repairable by homecare team, will be of charge and billed to the homeowner.

What is the 2-5-10 year warranty?

2 Year Materials & Labour Warranty

First 12 months: coverage for any defect in materials and labour.
First 24 months: coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect in materials and labour supplied for the exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home.

5 Year Building Envelope Warranty

Coverage against unintended water penetration such that it causes, or is likely to cause, material damage to the new home.

10 Year Structural Defects Warranty

Any defect in materials and labour that results in the failure of a load bearing part of the new home, and.
Any defect which causes structural damage that materially and adversely affects the use of the new home for residential occupancy.

See warranty provider website: Home - WBI Home Warrantymewarranty.com

May I request service appointments on evenings or weekends?

Include your preferred dates and times in the service request form. Our team will confirm available appointment times and the expected service window. A requested date or time is not a confirmed appointment.

Why does the smoke detector go off when I am cooking?

You must always use your hood fan when you are cooking in the home for both stovetop and oven.
The smoke detectors are sensitive to smoke and will sense even the slightest bit.

Why is the bathroom electrical outlet not working?

Try pressing the reset button on the Ground Fault Circuit Interrupter (GFCI). If power is not restored, check the electrical breaker box, and determine if a fuse has tripped. You would just need to turn the breaker off and then on again. If that does not resolve the problem, do not attempt any repairs. Submit service request.

Who do I notify about an issue with exterior of home?

Any issues with the exterior of your home (common area) needs to be reported to the Property Manager. Strata will then contact you and have the issue resolved.